Order roadside assistance digitally with a few clicks

SOS International now offers a solution to its Danish insurance and mobility customers which allows the end-users to digitally order roadside assistance. Through GPS location and a few easy clicks, the distressed motorist can request roadside assistance quickly and accurately.

Having your car die on a country road far away from home or in the middle of a highway can be an unsafe experience. SOS International's solution gives distressed motorists access to fast and easy roadside assistance. In just a few clicks, standard information such as contact information and GPS location is sent to the alarm centre which immediately takes contact with the motorist:

”As a digital partner for the mobility and insurance industry, we focus on making ordering roadside assistance easy and safe. When ordering roadside assistance digitally, the distressed motorist can access help quickly and, not least, precisely,” says Jan Bøjstrup, Commercial Director of Mobility Division Denmark, SOS International.

Providing quality services and digital solutions to the roadside assistance market is always on the agenda at SOS International. And exactly access to the GPS location of the motorist is one of the major benefits of the solution:

“We experience many frustrated motorists who find it difficult to accurately describe their location. With simple means such as GPS location and an automatic response from the alarm centre, we handle the challenges and uncertainty that often affect the distressed motorists. In this way, we can transform an unsafe breakdown situation into a good customer experience,” concludes Jan Bøjstrup.

About the solution: Digital ordering of roadside assistance

• The solution is a white-label solution with integration into the customer’s website
• With just a few clicks, contact information and GPS information is sent directly to the alarm centre
• As soon as the order is received, the end-user automatically receives a call-back. The processing of digital ordering of roadside assistance is given priority on a par with incoming calls.
• As always, SOS International ensures that the user’s data is in safe hands

Would you like to know more?
Contact your Key Account Manager, if you would like to learn more about how we can implement digital ordering of roadside assistance for your customers.