Travel refunds on the spot

40% of travel refunds can be handled instantly in the specific situation, shows analysis from SOS International across the company’s customers, a range of Nordic insurance companies. 

By outsourcing simple claims handling such as refunds of medication, local transport, or luggage delay to SOS International, the insurance companies can benefit economically, improve internal processes, and give the travellers a better experience in emergencies.

Instant refund is correlated with cost reduction
Now, insurance companies can lower their internal cost by outsourcing the instant refund service to SOS International.

- There is cost connected to the number of times a case is handled. With our instant refund the claims department of the insurance company do not need to create a case and gather information because we already have that information in SOS International, says Charlotte Bjerregaard, Commercial Director, Travelcare at SOS International.

The instant refund service releases time from the insurance company to be spend on more critical and high important cases. This subsequently lower the internal cost and increase time for more complex cases.

Insurance consumers avoid telling the same twice
Also, for the policyholders the SOS International finding reveals potential for increased customer experience when travellers need their insurance.

SOS International can often close the case and make the refund in the first call or during the handling of the assistance case. Analysis shows this is the case for approximately 40% of the cases.

- The process requires minimum of documentation which makes the policyholder feel trusted and the traveller can with less interruption continue the journey. It becomes a very convenient concept for the insurance customer, explains Charlotte Bjerregaard.

Interested to get more insights? Contact SOS International.