Compliance in SOS International
In SOS International quality, information security, data protection and compliance comprise some of the most important parameters for the success of our business. Our focus on compliance and quality is an integrated part of our quality management system, which is underlined by our numerous accreditations and certifications, such as our certifications in ISO27001 (information security) and the extension in ISO27701 (privacy information), in ISO9001 (quality management) and in ISO14001 on environmental management.
SOS International is one of the few companies with this particular combination of ISO certifications.
Our focus on protecting personal data and information security is underlined by various policies and internal guidelines with associated actions and initiatives. Access control for systems and buildings, network security and confidential handling of personal data are examples of initiatives regarding information security and the management of personal information. Our ISO27001 and ISO27701 certifications are an assurance of our continuous efforts to safely handle sensitive information.
Our work with quality management and our certification in ISO9001 focuses on process optimisation of internal routines and risk management. Our internal audit function supports the continual improvement of our quality management.
Sustainability
At SOS International, we recognise that operating diligently and responsibly is more important than ever, especially in a world undergoing significant changes.
As regulatory requirements and stakeholder expectations evolve, we must ensure that our operation and value chain can meet expectations, grab the opportunities at hand and address any challenges. With a double materiality assessment and corporate sustainability strategy in place, we are well underway.
The 2024 Integrated Report presents our financial, social, and environmental performance throughout the year in a single integrated report.
In SOS International quality, information security, data protection and compliance comprise some of the most important parameters for the success of our business
Actions Speak Louder Than Words
Our Company Code of Conduct serves as a guide, emphasising the importance of actions that reflect the organisation we strive to be.
It encourages all employees to take responsibility for their behaviour, both individually and collectively, ensuring we all play an active role in shaping a unified SOS International defined by high standards, a strong culture, and sound values.
The Code is our compass for building strong, respectful relationships with colleagues, customers, and end-users. It promotes inclusivity and fairness – and ultimately, a commitment to ethical behaviour.
At SOS International, we let our actions define us.
We acknowledge that our responsibilities extend beyond our own organisation. To ensure alignment with our values and ethical standards, we have established a Supplier Code of Conduct.
This Code governs the business relationship between SOS International and our suppliers in relation to corporate social responsibility and business ethics.
Environmental Policy
Mobility Division: The purpose and scope of this policy is to ensure that SOS International continually strives to enhance the company's environmental management system and overall environmental performance for the Mobility Division.
The scope of the environmental management system therefore encompasses all activities and stakeholder interests (internal as well as external) related to SOS International's roadside assistance services.
Help on phone benefits the environment
At our Nordic roadside assistance alarm centres we support and help car owners over the phone, for example if a lamp is on in the car’s dashboard or the steering lock does not work. When we help on phone, we contribute to a time saving and convenient customer journey as the car owner can continue in his or her own car.
Help on phone also benefits the environment and we avoid CO2 emission as we do not dispatch a towing truck.
Whistleblowing scheme
Our purpose is to help people in critical situations. Safety, trust, and honesty are non-negotiable in SOS International. We proactively manage rights and legislation and if matters against our commitments have occurred, please report via our normal business procedures or via our whistleblowing scheme.
For the whistleblower scheme you are directed to a platform outside SOS International to ensure full confidentiality.
Data Ethics in SOS International
SOS International is committed to handling data in an ethical manner to ensure that individuals and business relations are not harmed, and that privileged information is kept confidential.
As such, SOS International takes the responsibility of handling data seriously, both personal data as well as other business relevant information, including aggregated and statistical data.
Our data ethics policy is a continuation of our focus on protecting personal data and information security as already underlined by our ISO certifications, various policies and internal instructions with associated actions and initiatives.
Cookie Declaration
SOS International and SOS Dansk Autohjælp collects information about your visit on our website and any activity connected with this.
The websites are owned and managed by SOS International and SOS Dansk Autohjælp.
SOS International A/S
Arne Jacobsens Allé 7, 2300 København S,
Denmark
E-mail: sos@sos.eu
Telephone: +45 7010 5055
CVR No. 17013718
SOS International DK A/S
Olof Palmes Alle 18, 8200 Aarhus N,
Denmark
E-mail: aarhus@sos.eu
Telephone: + 45 7010 8092
CVR No. 17738739
Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites.
These files are then read by the website each time you return to the site.
These text files allow a website to remember your device and how you interacted with the website, which is useful for a number of different purposes.
We use cookies to adapt and personalise our content and ads, and to analyze our traffic. We also share information about your use of our website with our advertising, analytics and social media partners. Our partners may combine this data with other information that you have provided to them or that they have collected from your use of their services.
SOS International can store cookies on your device if they are strictly necessary to ensure the delivery of the service you have explicitly requested to use. For all other types of cookies, we must obtain your consent.
You may change or withdraw your consent from the Cookie Declaration at any time. Click the red cookie-icon in the bottom left corner to change or withdraw your consent.
For more information about SOS International, how to contact us and how we process personal data see our privacy notice.
A cookie can always be deleted or changed.
This is done by clicking the red cookie-icon in the bottom left corner to change or delete the change of cookies.
The only cookie that can’t be deleted is the cookies that are strictly necessary for SOS International to ensure the delivery of services on SOS International's webpage. These are called “Necessary cookies".
Too see a description of all cookies that SOS International can use and what purposes we use the cookies for, click the red cookie-icon in the bottom left corner and select “show details”.
If you have any comments or questions regarding SOS International's cookie declaration or SOS International's use of cookies, please contact SOS International via email.
Policy for processing of personal data
SOS International works consistently to protect your personal data. We strive, among other things, to ensure that you are fully informed about and that you understand how we treat your personal data. In this privacy policy, you can read more about which personal data we typically collect in a case and what we use it for.
Personal data at SOS International is treated in accordance with the requirements of personal data legislation. In some cases, SOS International is data controller and in other cases - data processor on behalf of our customers who are often insurance companies. In both cases, we comply with regulatory requirements.
About phone call recordings
SOS International records phone conversations in some of its telephone lines. If you call to one of these lines, you will be informed of recording before the voice recording begins.
SOS International records phone conversations with various of purposes, and therefore we have different privacy notices for each service. Hence, the content in each privacy notice varies depending on the service provided to you or depending on your relationship with SOS International.
The links to the respective privacy notices can be found on the boxes below. In case you have been in contact with one of the divisions of SOS International that record phone calls on their telephone lines, the respective privacy notice will include a separate chapter concerning voice recording, including information on the purpose of voice recording, legal basis for voice recording, how long the recording is stored, your rights in connection with voice recording, etc.
If you do not want the recording to be used for educational purposes, let us know, and the voice recording will not be used for this purpose. Below you can find contact information to the department you have been in contact with and let us know that you do not wish that the voice recording is used for educational purposes:
SOS International collects and processes personal data about you, when we handle your cases and requests. The purpose of the processing of information about you, is to deliver assistance services to you under your travel insurance in connection with treatment abroad, home transportation etc.
SOS International’s privacy notice is made in different languages:
Click here for a Danish version
Click here for a Norwegian version
Click here for a Swedish version
Click here for a Finnish version
Voice recording
If you do not want the recording to be used for educational purposes, let us know, and the voice recording will not be used for this purpose.
Please send us an email at quality@sos.eu.
SOS International collects and processes personal data about you, when we handle your cases and requests.
The purpose of the processing of information about you, is to deliver roadside assistance services to you in relation to your roadside agreement.
Click here, if you have received assistance by SOS International DK in Denmark (version in Danish and version in English)
Click here, if you have received assistance by SOS Veihjelp in Norway (version in Norwegian)
Click here, if you have received assistance by SOS International AB in Sweden (version in Swedish)
Click here, if you have received assistance by SOS International OY in Finland (version in Finnish)
Voice recording
If you do not want the recording to be used for educational purposes, let us know, and the voice recording will not be used for this purpose. Please send us an email at kvalitet@sos.eu.
SOS International collects and processes personal data about you, when we handle your cases and requests. The purpose of the processing of information about you, is to provide advice and/or healthcare services to you under your healthcare scheme.
SOS International’s privacy notice is made in different languages:
Click here, if you have received services in Denmark (version in Danish)
Click here, if you have received services in Norway (version in Norwegian)
Click here, if you have received services in Sweden (version in Swedish)
SOS International collects and process information about you when you are a customer with us, a supplier acting on our behalf or if you in other ways are in contact with/visit SOS International's locations.
The purpose of processing information about you is, among other things, to be able to handle our common interests, maintain good partnership and ensure the physical security of SOS International’s locations.
Privacy notification – SOS International (Customers, Suppliers and other)
